Jan. 26, 2014...two videos on the same day! Go Jimmy Feinstein, Internet Director at Tustin Mazda!
Jan. 7, 2014
Dear Mr. Patterson,
I wanted to express what a great car buying experience we had at your HB Mazda dealership this last weekend. With Barry Raymond's help and knowledge, my daughter purchased a car that provided her with the drive she was looking for, with all the desired features, and most important, all at the right price. Thanks to the entire team at your HB facility who helped us purchase the car.
Jan 1, 2014
Dear Mr. Patterson,
I am writing this email to express my gratitude for the exceptional customer service I received on Dec. 30 from the wonderful employees of Huntington Beach Mazda.
You can be sure that I will refer anyone to purchase a car from Huntington Beach Mazda.
Sincerely, Meghan S. Proud Mazda Owner
And from our video files...
Hi Mr. Patterson,
I purchased a vehicle from Tustin Mazda about a month ago. Just wanted to write you and let you know the experience I had shopping with you guys was awesome. Rossi was my salesman and he was extremely helpful throughout the whole process. He made sure I got the car I wanted at a great price. I absolutely love my Mazda 3! You run a great dealership there with great people. I will definitely recommend you guys to all my friends.
Thanks! Ariana V.
Thank you for making our Mazda car buying experience enjoyable. Everyone, including Mike and Lori, was always courteous, helpful, and patient as we took our time to make a decision. These are our first Mazdas' and we wanted to be sure we were making the right decision. Ted was always there to help with the process and make things happen. He spent many hours making us feel comfortable with the cars. We finally opted for the 2014 Mazda 3 and are very happy with the decision. And as you know, we ended up buying two Mazda 3s from you, so we're now certainly part of the Tustin Mazda family.
We're conservative car buyers and have typically had Toyota and Nissan cars, and over the past few months we've also been looking at similar cars from Honda and Kia. We tend to keep our cars for a long time so reliability is a key factor in our car buying decision. After all the test drives we finally settled on the Mazda 3 because of its reliability, quality, AND 'fun driving experience'. The Mazda 'Zoom Zoom' mantra is clearly alive and kicking!
I am sure we will see you as we come in for our regular services.
Jayesh and Harsha K.
We had some service done today on our 2011 Mazda 3. Once again your staff goes beyond our expectations. a special thanks to Roger Abbott who we find to be one of the best service consultants ever. We bought our car from you several years ago and continually get outstanding service every time we walk through those doors. I noticed you are part of the Hyundai family as well. Good to know I have a 2006 Hyundai my sister just gave me so now I know where to go for trusted service. On a more important note, you are very fortunate to have a reputable service guy like Roger Abbott. He makes us feel very comfortable with our decisions. Thanks again to all of you. Best Regards, Tom and Joan C.
Just a little Thank You for making our 2nd experience with
HB Mazda great!
This time around another soon to be High School Graduate in need of a car. After calling the HB Mazda location and speaking with Dave Scott. I decided to except an invitation from Mr. Scott and come by. Not only did Dave show me vehicles in the price range I asked he was understanding to my needs and valued my time. Along with Manager Jerry and Jake in finance. I would highly recommend HB Mazda to my friends and family.
Thanks again from another satisfied customer! And especially to Dave Scott for making this transaction smooth and worry free.
Dear Mr. Patterson,
I am a long-time Mazda owner and current customer. You may remember meeting me a few years ago when I purchased my last Mazda from your organization, after my previous Mazda, which had logged 372,521 Miles, was no longer repairable.
I have been very impressed with the overall quality of your dealership, and I've no doubt my next Mazda purchase will take place there as well.
One reason I have turned to Mazda for my last five vehicles is that they have always provided me with fun, reliable transportation, and I have always placed a premium on a solid dealership to back up my initial purchase with dependable, quality service.
Because I do keep and cherish my Mazdas for such long intervals, you can imagine that keeping them in proper running condition is of paramount importance to me. I'm always careful to follow all of Mazda's service recommendations, and because I put a lot of miles on my Mazdas, it means I'm a frequent visitor to your service facilities.
Your employees all show laudable concern for the customers, but I'd like to take this opportunity to single out one individual who has always made my regular visits to your service department a pleasure, rather than the dreaded chore automobile maintenance can all too frequently be.
My service representative, John Cemore, (HB Mazda) is to me, the face of your organization, and it's hard to imagine pulling up to the service drive without his warm, eager greeting and insightful assurances that any maintenance issue, no matter how large or small can be promptly diagnosed and professionally addressed.
Frequently, people needing service come in under a great deal of duress, and time and again I've witnessed John allay a customer's anxieties through his affable manner, thorough knowledge and patient, clear explanations of what a vehicle needs to get back on the road.
I must admit that I probably should have written much sooner on this, I've relied on John for years, but one does tend to take situations for granted that just work and continue to work. I drive by at least two other Mazda dealerships on the way to your facility, and frankly, the idea of taking my car to either of their service departments never crosses my mind; John's fine work is one of the reasons why.