What a great dealership to get my Mazda serviced at. John Cemore is a "Customer Advocate" in the service department, that has always provided friendly professional service. I like his style and hope that he stays there for as long as I need a place to get my Mazda serviced. John definitely comes across as someone more interested in having satisfied customers, rather than just trying to make a buck or two. Thanks HB Mazda, I would definitely recommend this dealership!
I took our 2011 Mazda CX7 in for its 15,000 mile maintenance today. I called yesterday and got a next day appointment and was pleased to learn they offered a free shuttle service. When I arrive promptly at 7 a.m. this morning, Mike greeted me and was very thorough in explaining what would be done. However, I also learned the shuttle did not start running until 7:45 - I had to be at work by 8 and would be going home first. I asked for Mike to call a cab - no biggie to me - but he insisted on having someone drive me home immediately. Once the car was ready for pick up, Mike called and, since the shuttle didn't run after 4, let me know that someone would pick me up from my house after 4:30. Seriously? Is this place for real? We already loved the dealership and our car buying experience, but the service department rocks! I have never encountered a more honest, hard-working, caring car dealership. In fact, I didn't think one existed. Having met the owner, I have a huge feeling it is a trickle down effect. Good on them! They are atypical in the best way possible.